MINNEAPOLIS — Hilton Hotels has launched an internal investigation into an independently owned property in the Minneapolis area following allegations that federal law enforcement officers were refused service. The dispute, which emerged on January 5, 2026, involves the Hampton Inn Lakeville, where staff reportedly canceled reservations for agents from U.S. Immigration and Customs Enforcement (ICE) and the Department of Homeland Security (DHS).
The Cancellation Controversy
The incident gained national attention after DHS and ICE shared screenshots of email exchanges on social media. In one message, a hotel staff member reportedly informed a government employee that the property had “found information about immigration work connected with your name” and would be canceling the booking. A secondary email stated that the property was “not allowing any ICE or immigration agents to stay.”
The Department of Homeland Security reacted sharply to the news. DHS Assistant Secretary Tricia McLaughlin characterized the incident as a “coordinated campaign” to impede federal law enforcement. McLaughlin noted that the officers were attempting to book rooms at official government rates to support ongoing operations in Minnesota, which include efforts to investigate alleged large-scale fraud within the state.
Corporate Response and Management Apology
In response to the growing Hilton Minneapolis ICE controversy, a corporate spokesperson emphasized that the Lakeville property is a franchise and not operated by Hilton directly. “Hilton hotels serve as welcoming places for all,” the spokesperson said in a statement. “The actions referenced are not reflective of Hilton values.”
Everpeak Hospitality, the management company responsible for the Hampton Inn Lakeville, issued its own apology, stating the cancellations were “inconsistent” with their internal policies. The company confirmed they are reaching out to the impacted guests to provide accommodations. The management company clarified that they do not discriminate against any agencies or individuals and are working to ensure the property adheres to brand standards and applicable laws.
Context of Immigration Enforcement in 2026
The friction in Minneapolis comes as federal authorities ramp up their presence in the region. Recent reports indicate that the Trump administration has deployed hundreds of agents to the Twin Cities for a 30-day surge operation targeting immigration violations and financial fraud.
This is not the first time the hospitality giant has faced questions regarding immigration. In 2020, Hilton publicly stated its opposition to the use of its properties for the detention of migrants. However, the current incident differs, as it involves the denial of standard lodging to federal employees rather than the use of facilities for detention purposes. As of January 6, Hilton maintains that it works with all levels of government to ensure its hotels remain open to everyone.
